Return and Exchange Policy

1. All the products at ‘Yuvasi By Aayushi’ are exclusively handmade by artisans, craftsmen, weavers based out of remote craft clusters in India. Hence the irregularity in stitches, colours, patterns and prints  that you notice are not errors but a confirmation of the authenticity of your products being handmade and not machine made. The buttons are directly made from coconut shell and hence the marks on them indicates that the product is obtained and made naturally.
2. Differences in colours might be the result of the technical variations and the colour settings on all the different screens could vary (computer monitors, tablets and mobile devices). Thus the colour of the product that you see online might slightly differ from what it looks to be offline. We do our best efforts to share the closest real and natural pictures of all our products.
3. The weather conditions plays a critical and important role in the making of hand block prints and tie and dye. Thus a slight variation in the prints and colours may happen depending on the prevalent weather conditions at that point of time and we don’t consider these variations as defects.
4. A slight weaving inconsistencies in fabric is an intricate part of handmade process and cannot be considered as defects.
5. The Tie and dye is again a complete handmade process where a product is tied to give a particular pattern and then dyed. Hence the patterns will always differ as shown in the pictures, they will never be exact but we try our best to make them next to exact.
6. It is important that you keenly read the product descriptions before placing an order.
7. Please go through the size chart and understand your size wisely. If you are confused you can even contact us on +91 8619280432 on whatsapp, send a picture of yours (you can hide your face if you want ). We will help you to find your best size. This will help our business and your time. Will help us to prevent any returns and exchange.

The team at Yuvasi By Aayushi provides a simple, convenient and hassle-free exchange and return policy. We would be more than happy to help in the case of an exchange or return of the products as per the details mentioned below.

Cancellation Policy

Products can be exchanged based on the below guidelines:

1. You have to inform us by sending email at contact@yuvasibyaayushi.com about the issue/reason for exchange within 48 hours of receiving the product and with the pictures of the product. The team will contact you via mail or call.
2. Please note a product can only be exchanged and not returned.
3. Once the issue/reason is accepted by us (within 24-48 hours), the product has to be shipped by you to our physical location within 3 days of acceptance by us. The charges to send the product back to our physical location in Udaipur, Rajasthan -313001 are to be borne by you and we won’t be responsible incase the shipment gets lost on the way. Please mail us in the loop mail with the tracking id of the parcel and attach the slip of the payment made by you once shipment is done.
4. We will replace the product depending on the reason for return only after we receive the product from your side.
5. If you have received a defective or wrong product, it will be eligible for replacement. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We can arrange a reverse shipment pickup from your address. In case, you decide to send the product on your own, we will refund shipping charges not greater than Rs. 150.
6. In case you opt for an exchange, please note that the value of the new product in lieu of the original product has to be similar or higher than the original product. In the case of higher value, the difference in the amount has to be paid by you.
7. Exchanges will not be applicable on products with minor irregularities/defects with respect to stitches, printing, colour, pattern and buttons.

Return and Refund Policy

The return request by you need to be initiated within 48 hours from the date of receipt of the product by sending email at contact@yuvasibyaayushi.com. The product will only be exchanged and not returned to us if it has size issues .(Please read the exchange policy above.)

The return, refund and exchange request will be accepted when any of the below criteria is met:

1. The package sent by us gets lost in the transit and does not reach you. This is subject to an official confirmation by the courier partner.
2. The product has a genuine manufacturing defect or damaged.
3. We have charged you a higher amount by mistake due to a technical glitch from our end. In this case, the difference in amount will be refunded.
4. We will initiate the refund once the returned product has reached our location. It may take 8-9 working days for the processing of the refund.

The return and refund request will not be accepted if any of the below points are met:

1. The product is not accepted by you at the time of courier delivery
2. The product is returned back to us after 3 unsuccessful delivery attempts to you by the courier partner
3. Wrong address and contact details have been provided by you
4. Product is returned to us in a used and damaged condition
5. Tags of the products are not intact and/or removed.
6. Shipping and Payment gateway charges  in all cases, is non-refundable

List of Non-Returnable or Non-Exchangeable Products

1. Custom made and Pre order products
2. Altered products as per the specifications/measurements provided by you
3. Products that are purchased in any sale / promotion organized by Yuvasi By Aayushi.

NOTE– Please always take care of the size and choice of the product while ordering so that returns or exchange are not initiated . You can always contact us before ordering if you are confused about the size, we will help you. Returns, exchanges and refunds looks fancy and comfortable for the customer but at the same time the owners have to deal with shipping charges, packing charges, payment getaway charges, dead stocks, used stock and a lot . Please check everything before you order. We will take care of the products beauty and quality. Go ahead and shop without any hassle and fear . Happy shopping

Always remember we are there to help . Feel free to discuss or query at:-

Support Email: contact@yuvasibyaayushi.com